Anne Shepherd is a problem-solver. As the associate chief information officer for user and network services at the Internal Revenue Service, she has a lot of problems to solve. Her portfolio includes responsibility for the architecture, design, engineering and operations for the IRS enterprisewide area network, unified VoIP communications and contact center infrastructure, end-user desktop computing services and more. Her team also manages the service desk to solve IT problems for staff.
How does she manage it all? How does her staff? In a word: Meditation.
“It is unique for a leader to meditate with their people … it is odd, but then again my team was accustomed to me coloring outside the lines,” Shepherd said.
Over the past year, Shepherd folded in what she called “mindfulness moments” to team meetings. “I tried to show up differently, to show the humane side—that aspect of being a servant-leader, of helping my…